Since 1984, Scottish Roots has been working
to ensure that its customers are always treated
with respect and fairness. Below is a list of
our terms and conditions - If you have any further
questions, then don't hesitate to contact
us.
Ordering Product
We, Scottish Roots Ancestral Research
Service, 16 Forth Street, Edinburgh, EH1 3LH
("we") intend to supply you with the results
of genealogical investigations.
The
Product
The main characteristics of the product
are outlined on our website at http://wwww.scottishroots.com.
Your submitted order indicates that you have
reviewed and satisfied yourself in respect of
the characteristics of the Product.
We are offering a personalised service, so it
is impossible to predict precisely what the
outcome will be - every investigation is unique.
However, a typical Standard Search, for example,
should result in a factual report, outlining
all details (and references) from Statutory
certificates, census returns, parish registers,
etc. Under normal circumstances we would hope
to trace a line back to the 1780s period within
the time allocated to the Standard Search, though
this will depend on factors such as illegitimacy,
parish, etc.
Fees
Fees are broken into four categories,
and these reflect the amount of research time
involved.
| Exploratory
Search: |
£95
(+VAT if in UK) |
Standard Search:
|
£195 (+VAT if
in UK) |
Comprehensive Search:
|
£345 (+VAT if
in UK) |
|
De-Luxe Package:
|
£525 (+VAT if
in UK) |
The above fees
include all entrance fees, package and post.
There are no hidden extras. VAT Registration
Number: GB 693 9776 56.
Payment
Terms
Cheques can be used, payable to "Scottish
Roots".
Credit card
payments can be used on our Secure Order section,
and your card will only be debited AFTER the
work is complete. (Occasionally investigations
have to be terminated prematurely, in which
case you only pay UP TO that point. This avoids
us wasting our time wasting your money.)
Delivery
The results of our investigations normally
take 4 to 5 weeks, depending on workload. In
the event of a delay you will be notified accordingly.
Remedies
& Liabilities
Nothing in this Agreement will affect
your legal rights as a consumer. In the event that you are not satisfied with
the report we will endeavour to rectify the
situation accordingly. Occasionally typing errors
occur in the transcription of certificates,
in which case the report will be re-typed for
you with the minimum of fuss. We offer a highly personalised service,
so any dissatisfaction will be dealt with immediately.
(It is to our benefit that the customer is satisfied
as so much of our business is generated from
repeat orders and "word of mouth" recommendations.
Customer Service
Telephone lines
open 9am-5pm Monday - Friday. (0131 477 8214).
Handling
Complaints
We endeavour to respond to any complaints
within five working days.
On
line Security
We use a PGP encryption system and
128-bit SSl secure socket layer technology on
our secure servers.
Privacy
Policy
All information
collected by Scottish Roots about the consumer
is collected lawfully and in accordance with
the Data Protection Act 1998. If you do not
wish to receive any further marketing material
from Scottish Roots contact Stuart Reid: stuart@scottishroots.com
. No customer information is given to any
third parties without their permission.
What information is collected?
Only information provided at the time
of ordering, and this information will only
be used for purposes of processing the order.
Cancellation
Statement
The customer reserves the right to
cancel their order within 7 days of ordering,
and any monies received will be returned within
30 days of cancellation.
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